Frequently Asked Questions

How long does it take to ship?

Our processing time is 3-7 business days (excluding weekends and holidays) before shipping. Shipping time will depend on the mail courier. You will receive a tracking number once your order has shipped.

Can I return or exchange any products?

All sales from Venus & Sol are final. No refunds/returns/exchanges. If you have questions about your order, please Contact us.

How much is shipping?

Shipping is based on weight and is automatically calculated at checkout.

Do you have multiples of each crystal listed?

Right now, most of our crystals are very limited quantities or one of each. As we grow, we will add more quantities for each product.

How do I know if a crystals is right for me?

There are many ways to know if a crystal is right for you at this time in your journey. Some indicators are: if you're immediately drawn to a crystal, the properties of the crystal resonate with you, there are areas in your life a certain stone can help you with, you're drawn to a certain color, pattern or shape and many many more.

How do I cleanse the crystals I've purchased?

Crystals can be cleansed and charged in several ways, including sunlight, moonlight, smoke cleansing (such as camphor, frankincense and myrrh incenses), herbs, salt, spiritual colognes like Florida water and even a selenite plate, bowl, or log.

The general rule of thumb is that any crystal ending in -ite SHOULD NOT be submerged in liquid as they are considered "softer" crystals on the Mohs Hardness scale and can disintegrate. For some crystals, they can be toxic if exposed to water while others can fade in color if exposed to sunlight for a long period of time. As far as cleansing with sage or palo santo, please use these products responsibility as they are endangered from over production and only traditionally used in sacred indigenous ceremonies.

Can I make a crystal request?

Absolutely! We welcome your suggestions. If there's a specific crystal you would like to see in our shop, please reach out and we'll let you know if it something we already have on hand or are able to provide in our store in the future.

Can you offer guidance on which crystal(s) may be best for me?

Yes, we would be happy to help you decide which crystals to add to you family. The best way to reach out is through our contact tab on our website or Instagram @venusandsolcrystals. All inquiries will be responded to within 48 hours.

How can I learn more about working with crystals?

Please follow our Instagram @venusandsolcrystals where we share more content on the many ways to work with crystals, their properties and other resources.